At Optian, we are very focused on our customer(your) satisfaction by delivering top quality products and support. If you are experiencing any technical issues – If you have any technical issues, please leave an inquiry on the 'Contact' of 'Sonnet(https://www.theme-sonnet.com)' website and our Support Team will help you solve the problem.
However, if you think the product you purchased is not meeting your purchase, you can request a refund. Optian offers intangible non-cancellable products, so we will refund the requested product within 30 days of purchase. Customers are responsible for understanding this when purchasing Optian products.
We offer refunds to any unsatisfied customer up to thirty (30) days after the purchase was made. If you would like your money back, simply send us an email at email@example.com with a description of your problem and request for a refund.
To be eligible for a refund, your reason for return must be genuine and approved by our support staff.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We DO NOT honor requests for the refund for the following reasons:
- Cancellation or refund due to simple remorse is not possible;
- You have purchased product by mistake;
- If the product or replica downloaded has been running on the website since you requested a refund;
- In the event that the cancellation of purchase, refund, etc. is repeated with malicious intent to prevent normal service operation;
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plugins, modules, search engines, scripts, extensions etc.) other than those which are specified as compatible in a description available. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Using Sonnet and included Premium plugins
If your license is canceled due to a refund, the Sonnet theme and the 5 Premium plugins included in Sonnet (Slider Revolution Plugin, WPBakery Page Builder Plugin, The Plus – Addon for Elementor Page Builder WordPress Plugin, Media Grid Plugin, Media Grid Overlay Manager add-on Plugin) are no longer available for any website.
Acceptance of this Policy
When you are placing an order for our products, you indicate that you have read this refund policy properly. This also proves that you agree with and fully accept this refund policy. We ask you not to place an order with us if you do not agree with the refund policy.
To be eligible for a refund, your reason for return must be genuine and approved by our support staff. Our Support Team and Refund Reviewer will take final decision on each refund request as per situation of case.
If still have any questions or have any dispute in refund process, please contact us at firstname.lastname@example.org
Changes to this Refund Policy
If there are any changes to this refund policy, we will replace this page with an updated version. It is therefore in your own interest to check the 'Refund Policy' any time you access our website so as to be aware of any changes which may occur from time to time.
The Optian Refund Policy was updated on Oct 21, 2019.