FAQs – Sonnet

Top FAQs

: Optian is a leader in WordPress development. Our designs are fascinating, functional and affordable. With theme for $2.99, you are getting premium theme available for less than half the price that our competitors pay for a single theme!
: Yes. We do not limit the number of sites that you can use our theme on. Buy the theme once and then use our theme and 5 Premium plugins included on unlimited websites without purchasing additional licenses. You can use 5 Premium plugins included inside Sonnet for free. Please note that these are not a freeware though. These cannot be used separately from Sonnet unless you purchase the appropriate licenses. After the license expires (or is canceled) due to subscription cancellation or refund, the Sonnet theme and the 5 Premium plugins included in Sonnet are no longer available for any website.
: You think the product you purchased is not meeting your purchase, you can request a refund. Optian offers intangible non-cancellable products, so we will refund the requested product within 30 days of purchase. Please read our Refund Policy.
: Yes. You are free to use our theme to build websites for your clients. We love providing developers with fascinating and functional design choices for their clients. Agencies and Freelancers can also use our theme for their clients!
: While our theme should work fine with most plugins, this is no way for us to test and guarantee that all plugins will work. All we can guarantee is that our theme is coded excellently and that any plugin that also uses coding best practices should play well with our theme. If you run into any problems, let us know so that we can look into it.
: If you cancel your subscription, then your account will remain active for the remainder of your term. After that, you will lose access to theme updates and tech support. Also, you can no longer use the Sonnet theme and the 5 Premium plugins included in Sonnet for any website.
: You will get email for licence renewal before it’s expiry. If you miss that and your licence will expire, you will lose access to theme updates and tech support. You can no longer use the Sonnet theme and the 5 Premium plugins included in Sonnet for any website after your license expires (except Lifetime license).

Privacy Policy FAQs

We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.

We may use the information we collect from you when you register, make a purchase, surf the website, or use certain other site features in the following ways:

To provide and maintain the service.
To notify you about changes to our service.
To provide customer care and support.
To provide analysis or valuable information so that we can improve the service.
To monitor the usage of the service.
To detect, prevent and address technical issues.

Your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. PayPal's privacy policy will apply to the information you provide on the PayPal website.
Credit card transactions are also processed using 2Checkout, a secure third party payment processing company. When using your credit card to purchase our product, you may be redirected to their secure third party gateway in the form of an iframe. The information you provide for payment will be stored on their secure servers. We do not store any payment information on our servers for your protection.

We use cookies, tracking pixels and related technologies on our website. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites. Please read our Privacy Policy.

Refund Policy FAQs

: You think the product you purchased is not meeting your purchase, you can request a refund. Optian offers intangible non-cancellable products, so we will refund the requested product within 30 days of purchase. Please read our Refund Policy.
: Yes. You can cancel your subscription any time. If you would like your money back, simply send us an email at support@theme-sonnet.com with a description of your problem and request for a refund.
: Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

License FAQs

: Yes, you are free to use our theme on as many websites as you like. We do not place any restrictions on how many times you can download or use a theme, nor do we limit the number of domains that you can install our theme to. However, after the license expires (or is canceled) due to subscription cancellation or refund, the Sonnet theme and the 5 Premium plugins included in Sonnet are no longer available for any website.
: No. Sonnet includes Premium plugins + Recommended plugins. You can use Premium plugins inside Sonnet for free. Please note that it is not a freeware though. You can not use it apart from Sonnet unless you purchase appropriate license.
: Yes. You are free to use our theme to build websites for your clients. We love providing developers with fascinating and functional design choices for their clients. Agencies and Freelancers can also use our theme for their clients! However, after the license expires (or is canceled) due to subscription cancellation or refund, the Sonnet theme and the 5 Premium plugins included in Sonnet are no longer available for any website.